Effective date: [09 october 2026]
Who we are
ZILVERIX is the trading name of Badesab Azbin Rabi, a sole proprietor operating from Nandyal, Andhra Pradesh, India. These terms apply to purchases and use of www.zilverix.com. In these terms, “we”, “us” and “our” mean Badesab Azbin Rabi trading as ZILVERIX.
Business address: ZILVERIX, Sana Jewellers, Shop No. 1/162, Main Bazar, Gandhi Chowk, Nandyal, Andhra Pradesh 518501, India.
Email: care@zilverix.com. WhatsApp: +91 9110750187.
Using our store
Purchasers and account holders must be aged 18 or above and able to enter into a binding contract. An adult may purchase for a younger recipient using the adult’s own account and contact information.
Provide accurate order and delivery information, protect your account credentials and use authorised payment methods. Do not use the website for fraud, unlawful activity or interference with its operation.
Products and descriptions
We sell ready-stock 925 sterling silver jewellery. We do not currently offer engraving, personalised production, pre-orders or made-to-order jewellery.
Read the product page for the item’s size, dimensions, stone details, finish, components and what is included. The sterling silver description refers to the silver alloy, not to gemstones or other separately disclosed materials. Photographs may appear slightly different on different screens, but this does not excuse a material difference from the product description or agreed order.
Every piece bears a 925 fineness stamp, and every jewellery box includes a physical authenticity card issued by ZILVERIX. These products are not BIS-hallmarked; the card is the brand’s assurance of the stated material. We offer no extended commercial replacement warranty or free replating service. Rights concerning defective or misdescribed goods remain available.
Prices and payments
Prices are in Indian rupees and include all applicable taxes. Standard shipping is free on all accepted orders within India. The complete amount payable is shown before you place the order.
We accept full prepaid payments through Razorpay and cash on delivery with an advance payment where available. COD requires a ₹200 online advance, credited against the order total; the remaining balance is collected on delivery. For a ₹2,000 order, pay ₹200 upfront and ₹1,800 on delivery. The advance is part of the price. Shipping remains free. Checkout shows the total, advance and balance before purchase.
The payment provider may perform authorisation and security checks. An unsuccessful payment does not create a paid order. If money is debited without order confirmation, contact us with the transaction reference. Never send your PIN, password, CVV or OTP to support.
Order confirmation and availability
We confirm accepted orders after full prepaid payment or receipt of the ₹200 COD advance and any required verification. Contact us immediately if the confirmation details are incorrect.
If stock, address serviceability, payment or a material listing error prevents fulfilment, we will explain promptly. We will not substitute a product or increase the agreed price without your consent. If the order cannot proceed, we refund all amounts collected for the cancelled goods without a cancellation fee.
Shipping and cancellation
Confirmed ready-stock orders are dispatched within 24 hours. Delivery is normally expected within 3–4 business days after dispatch, subject to the destination and the delivery schedule communicated for the order. Our Shipping and Delivery Policy explains the process and remedies for delivery problems.
You may request cancellation within six hours of purchase, provided order processing has not begun and the parcel has not been handed to the courier. Processing may begin within that period. The time your request reaches our email or WhatsApp channel determines whether it was submitted on time. We do not charge a fee for an accepted cancellation.
Our Cancellation Returns Exchanges and Refunds Policy explains the detailed conditions. These cancellation limits do not remove remedies when we fail to supply the agreed goods.
Returns and aftercare
We offer eligible exchanges requested within three calendar days of delivery. Ear studs and earrings are excluded from voluntary exchanges for hygiene reasons. The full policy explains refund grounds, size issues, evidence, collection and processing times.
The voluntary exchange deadline and hygiene exclusion do not remove applicable consumer remedies for faulty, wrong, missing, misdescribed or otherwise non-conforming goods. Nothing in these terms requires you to accept store credit instead of a refund to which you are entitled.
Website content and personal information
Our website text, photographs, graphics and branding are owned by us or used with permission. You may use the website to browse and purchase. Commercial reuse of protected content requires permission from the relevant rights holder.
Our Privacy Policy explains how personal information is handled. A privacy notice is not a substitute for any separate consent required for a particular collection or use of information.
Responsibility and applicable law
Our obligations and your remedies are governed by applicable Indian law. No term excludes liability or consumer rights that cannot lawfully be excluded. We remain responsible for our own obligations concerning the goods and their delivery even where we use service providers.
You may approach the competent consumer commission, court or other authority as provided by law. Contacting our grievance officer is available to help resolve a problem and does not waive those rights.
Complaints and changes to these terms
The grievance officer is Badesab Azbin Rabi, Proprietor and Grievance Redressal Officer. Email care@zilverix.com or WhatsApp +91 9110750187. Customer support hours are Monday to Saturday, 10:00 am–5:00 pm IST.
We acknowledge complaints within 48 hours, provide a complaint reference and a copy of the complaint as recorded, and redress the complaint within one month of receipt. These periods are not extended by our support hours.
We may update these terms prospectively and publish the effective date. The terms accepted for an existing order continue to govern that order, subject to applicable law. We will not retrospectively remove an accrued right.