Effective date: [09 October 2026]
Service area and charges
ZILVERIX ships within India only. Standard shipping is free on all accepted orders, with no minimum order value. We do not currently offer international shipping.
Delivery depends on courier serviceability for your PIN code. If an accepted order cannot be delivered to the address provided, we will contact you to agree an alternative or cancel and refund it. We will not charge an undisclosed remote-area shipping fee.
Dispatch and expected delivery
We sell ready-stock jewellery and dispatch confirmed orders within 24 hours. Confirmation follows acceptance, full prepaid payment or receipt of the ₹200 COD advance, and any required verification. If information is missing, we contact you promptly.
Expected delivery is 3–4 business days after dispatch. Any different destination-specific schedule must be communicated before purchase or agreed with you. We provide tracking or dispatch information when the parcel is handed over to the delivery partner.
For this policy, business days are Monday to Saturday, excluding applicable public holidays. Local courier holidays, severe weather and transport disruption can affect delivery. If a delay occurs, contact us and we will investigate and explain the available resolution. Your rights concerning late delivery or non-delivery remain available under applicable law.
COD payment on delivery
For COD orders, the ₹200 advance reduces the amount due to the courier. Your confirmation shows the balance payable on delivery. If a payment request appears to include the advance again, contact us before paying so we can correct the collection amount.
Your address and receiving the parcel
Provide a complete address, PIN code and reachable contact number. Contact us immediately if a correction is needed; changes may be unavailable after courier handover. We will explain available options rather than silently altering your order.
If delivery fails, the parcel returns to us or tracking shows delivery you did not receive, contact care@zilverix.com or WhatsApp +91 9110750187. We coordinate with the courier and resolve the order with you. We do not automatically forfeit payment or impose an undisclosed redelivery charge.
If the outer parcel appears tampered with or severely damaged, photograph it if practical, notify the courier and contact us promptly. You may decline an obviously damaged parcel. Accepting a parcel does not itself waive a valid damage or shortage claim.
An unboxing video can help establish the contents and condition. It is recommended evidence rather than an absolute condition for every remedy. See our Cancellation Returns Exchanges and Refunds Policy for the reporting and return process.
Contact and fulfilment address
Email: care@zilverix.com. WhatsApp: +91 9110750187.
Support hours: Monday to Saturday, 10:00 am–5:00 pm IST.
Business and returns address: ZILVERIX, Sana Jewellers, Shop No. 1/162, Main Bazar, Gandhi Chowk, Nandyal, Andhra Pradesh 518501, India.