Yes. Our jewellery is made from 925 sterling silver, which contains 92.5% silver. Every piece carries a 925 purity stamp, and each jewellery box includes a physical authenticity card issued by ZILVERIX.

For clarity, a 925 stamp is different from a BIS hallmark, and our authenticity card is issued by our brand—not an independent certification body.

We dispatch ready-stock jewellery within 24 hours of order confirmation. Delivery generally takes 3–4 business days after dispatch, depending on your PIN code and courier serviceability.

For prepaid orders, confirmation follows successful payment and order acceptance. For COD orders, it follows receipt of your ₹200 advance and any required verification.

Business days are Monday to Saturday, excluding public holidays. Courier disruptions can occasionally affect delivery estimates.

Once your parcel is handed to the courier, we’ll share its tracking or dispatch details so you can follow its progress.

If you haven’t received those details, your delivery has passed its expected date, or tracking says “delivered” but you haven’t received your parcel, contact us with your order number and the phone number or email used at checkout.

Yes. Our COD option requires a ₹200 online advance, with the remaining balance payable when your order arrives.

The advance is part of your order total, not an additional fee or shipping charge. For example, on a ₹2,000 order, you pay ₹200 online and ₹1,800 on delivery.

You can also pay the full amount online through Razorpay.

If your order qualifies for cancellation or a refund, the advance is included in the applicable refund calculation.

You can request cancellation within 6 hours of purchase, provided processing has not started and the parcel has not been handed to the courier.

Please send your order number and cancellation request to us by WhatsApp or email as soon as possible. We use the time your request reaches us when checking eligibility.

Because processing may begin within those six hours, cancellation is not guaranteed throughout the entire window. No cancellation fee applies to an accepted cancellation, and any amount paid will be refunded under our refund policy.

If we delivered the size you ordered but you need another size, request an exchange within 3 calendar days—72 hours—of delivery. Your request must reach us within that period; the parcel does not need to reach us within it.

Eligible items must be unworn apart from a reasonable fit check, unaltered and undamaged, with their original tags, packaging and authenticity card. Exchanges depend on availability, and we arrange free reverse shipping.

We don’t offer refunds solely because the correctly supplied size doesn’t fit. However, if we sent the wrong size, you can choose a refund or an exchange for the correct size.

Earrings and ear studs are excluded from exchanges based on fit or preference for hygiene reasons. This does not exclude help for a defective or incorrectly supplied item.

Please contact us as soon as possible, preferably within 3 days of delivery, with:

• Your order number.
• A short description of the problem.
• Clear photos of the item, packaging and shipping label.
• A continuous unboxing video, if available.

An unboxing video helps us investigate, but not having one does not automatically invalidate a genuine claim. We also consider other reasonable evidence.

Keep the item and packaging where possible, and contact us before sending anything back. For a confirmed issue, we’ll arrange the appropriate refund or an agreed replacement, with free arranged return shipping where a return is needed. The requested reporting period does not remove your rights for defects discovered later.

For an eligible return, we initiate your refund within 2 business days after receiving the item and completing the quality inspection. For approved cancellations or claims where no return is needed, we initiate it within 2 business days of approval.

Your refund goes back as follows:

• Prepaid payments: to the original payment source.
• ₹200 COD advance: to its original online payment source.
• Amount paid on delivery: by UPI or bank transfer.

Refund initiation and bank credit are separate stages. Normal Razorpay refunds can take 7–10 business days after initiation to appear, depending on your payment method and bank.

If that period has passed, contact us with your order number so we can check the status. We never need your OTP, UPI PIN or card PIN to issue a refund.

Still need a hand?

We’re here Monday to Saturday, 10:00 am–5:00 pm IST.

WhatsApp: +91 9110750187
Email: care@zilverix.com

For order-related enquiries, include your order number, checkout phone number or email, and a brief description of what you need. Attach relevant photos if there’s a product issue. This helps us investigate without asking you for the same details again.