1. Introduction
Welcome to Zilverix.
These Terms & Conditions govern your access to and use of the Zilverix website, products, services, content, policies, and purchase process.
By visiting our website, browsing our products, placing an order, making payment, or using our services, you agree to these Terms & Conditions and all related policies.
If you do not agree with these terms, please do not use our website or purchase from Zilverix.
2. Business Details
Brand / Legal Name: Zilverix
Business Type: Proprietorship
Registered Business Address: Shop No. 1/162, Main Bazar, Gandhi Chowk, Nandyal, Andhra Pradesh, India – 518501
Customer Support Email: care@zilverix.com
Phone / WhatsApp: 8978692108
3. Products
Zilverix sells 925 sterling silver jewellery, including:
Plain 925 sterling silver jewellery.
Gold-plated silver jewellery.
Rose-gold-plated silver jewellery.
Oxidized silver jewellery.
Rhodium-plated silver jewellery.
Men’s and women’s jewellery.
Readymade jewellery.
We do not currently offer customized jewellery.
4. Product Authenticity
Zilverix products come with 925 hallmark or stamp wherever applicable based on product design and manufacturing feasibility.
We may provide authenticity card/certificate, polishing cloth, jewellery box, or pouch with eligible products.
In very small or delicate jewellery pieces, the 925 stamp may be tiny, placed in a less visible area, or difficult to see with the naked eye.
5. Product Information
We try to provide accurate product descriptions, images, sizes, weights, materials, prices, and care details.
However, slight variation may occur due to:
Lighting.
Photography.
Screen display.
Device settings.
Silver reflection.
Manufacturing tolerance.
Design structure.
Product finish.
Minor differences in appearance, colour tone, shine, or size will not be treated as defects.
6. Pricing
All product prices are displayed on the website.
Zilverix reserves the right to change prices, offers, discounts, and product availability at any time without prior notice.
The price payable will be the amount displayed at checkout at the time of order placement.
7. Taxes and GST
GST number is not available at present.
Invoices, receipts, or order confirmations will be issued as per applicable business, tax, and regulatory requirements.
Zilverix may update tax details, GST details, or invoice format in the future as applicable.
8. Orders
Placing an order on our website does not automatically mean acceptance of the order.
Zilverix reserves the right to accept, reject, cancel, or hold any order due to:
Product unavailability.
Payment failure.
Pricing error.
Incorrect product listing.
Suspicious transaction.
Incorrect customer details.
Courier unserviceability.
Fraud risk.
Violation of our policies.
Any other business or operational reason.
If payment has been received for an order that cannot be processed, an eligible refund will be initiated as per our policies.
9. Payment
We accept prepaid online payments through methods such as UPI, debit cards, credit cards, net banking, wallets, and other available payment options.
Payments may be processed through third-party payment gateways such as Razorpay.
Zilverix does not store full card details, CVV, UPI PIN, or net banking passwords on its own servers.
For more details, please read our Payment Policy.
10. Shipping and Delivery
Zilverix currently ships across India only.
We do not offer international shipping at this time.
Estimated delivery time is usually 5 to 8 days from dispatch, depending on location, courier availability, and serviceability.
Order processing usually takes 8 to 12 hours after payment confirmation.
For more details, please read our Shipping & Delivery Policy.
11. No General Return
Zilverix does not offer general returns on delivered products.
Jewellery is a personal-use product, and some items are hygiene-sensitive.
Exchange or replacement may be available only in eligible cases as per our Exchange, Replacement & Cancellation Policy.
12. Exchange and Replacement
Exchange or replacement may be considered for damaged, wrong, missing, or defective products, subject to policy conditions, proof, and approval.
Customers must raise the issue within 24 hours of delivery.
For damage, missing, or wrong product claims, a valid unboxing video may be mandatory.
For more details, please read our Exchange, Replacement & Cancellation Policy.
13. Cancellation
Customers may request cancellation within 6 hours of placing an order, provided the order has not been shipped.
Once shipped, orders cannot be cancelled.
If a customer refuses delivery or cancels after dispatch, shipping or reverse logistics charges may be deducted where applicable.
14. Jewellery Care
Customers are responsible for following jewellery care instructions.
Sterling silver may naturally oxidize over time. Plating, polish, and finish may fade depending on usage, storage, skin chemistry, and exposure to water, perfume, sweat, chemicals, and rough handling.
Zilverix does not provide an anti-tarnish warranty.
For more details, please read our Jewellery Care & Product Disclaimer.
15. Account and Customer Information
If our website allows account creation, customers are responsible for keeping login details confidential.
Customers are responsible for providing accurate name, phone number, email address, billing address, and shipping address.
Zilverix will not be responsible for issues caused by incorrect or incomplete customer information.
16. Website Use
You agree not to misuse the Zilverix website.
You must not:
Use the website for unlawful purposes.
Interfere with website security.
Attempt unauthorized access.
Copy website content without permission.
Misuse offers or coupons.
Place fraudulent orders.
Submit false claims.
Harass support staff.
Upload harmful code or malware.
Use automated tools to scrape website data.
Zilverix reserves the right to restrict access, cancel orders, or take action against misuse.
17. Intellectual Property
All content on the Zilverix website, including brand name, logo, product images, text, designs, graphics, banners, videos, icons, layout, and brand materials, belongs to Zilverix or its licensors.
You may not copy, reproduce, modify, distribute, use, or commercially exploit Zilverix content without written permission.
18. Reviews, Feedback, and User Content
If you submit reviews, feedback, photos, videos, testimonials, or comments to Zilverix, you grant us permission to use them for business, marketing, website, social media, advertising, and customer trust purposes, unless you specifically request otherwise in writing.
You must not submit false, offensive, defamatory, illegal, or misleading content.
Zilverix reserves the right to remove or reject any content at its discretion.
19. Offers and Promotions
Offers, coupons, discounts, and promotional campaigns are subject to specific terms.
Zilverix reserves the right to modify, cancel, or withdraw any offer without prior notice.
Offers cannot be exchanged for cash.
Misuse of offers may result in order cancellation.
20. Limitation of Liability
To the maximum extent permitted by law, Zilverix will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website, products, delivery delays, third-party service issues, payment gateway issues, or customer misuse of jewellery.
Our liability, if any, will be limited to the amount paid by the customer for the specific product involved in the claim.
21. Third-Party Services
Zilverix may use third-party services such as payment gateways, courier partners, website hosting providers, analytics tools, advertising platforms, and communication service providers.
Zilverix is not responsible for delays, errors, outages, or issues caused by third-party service providers, but we will make reasonable efforts to assist customers where possible.
22. Privacy
Your personal information is collected and used as described in our Privacy Policy.
By using our website, you agree to our Privacy Policy and Cookie Policy.
23. Force Majeure
Zilverix will not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, government restrictions, technical failures, internet outages, pandemics, lockdowns, war, civil unrest, or other unforeseen events.
24. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Subject to applicable law, disputes shall be handled under the jurisdiction of competent courts in Andhra Pradesh, India.
25. Changes to Terms
Zilverix reserves the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page with the updated “Last Updated” date.
Continued use of the website after changes means you accept the updated Terms & Conditions.
26. Contact
For any questions about these Terms & Conditions, contact:
Email: care@zilverix.com
Phone / WhatsApp: 8978692108
Support Hours: 10:00 AM to 5:00 PM
For formal grievances:
Grievance Officer: Azbin Rabi Badesab
Email: azbinrabi5253@gmail.com
Phone: 8978692108