1. Introduction
This Privacy Policy explains how Zilverix collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact our support team, interact with our advertisements, subscribe to marketing communication, or use our services.
By using the Zilverix website or purchasing from us, you agree to the collection and use of your information as described in this Privacy Policy.
2. Business Details
Brand / Legal Name: Zilverix
Business Type: Proprietorship
Registered Address: Shop No. 1/162, Main Bazar, Gandhi Chowk, Nandyal, Andhra Pradesh, India – 518501
Customer Support Email: care@zilverix.com
Phone / WhatsApp: 8978692108
3. Personal Information We Collect
We may collect the following information from customers and website visitors:
Name.
Phone number.
Email address.
Shipping address.
Billing address.
Order details.
Order history.
Payment-related information.
Transaction status.
Customer support messages.
WhatsApp OTP or verification-related details.
Marketing preferences.
Device information.
IP address.
Browser type.
Website usage data.
Cookies and tracking data.
Interaction with advertisements, emails, SMS, or WhatsApp messages.
We do not intentionally collect sensitive personal information unless required for a lawful and specific business purpose.
4. Payment Information
Payments on Zilverix are processed through third-party payment gateway providers such as Razorpay and other payment or checkout service providers.
Zilverix does not store your debit card, credit card, UPI PIN, CVV, net banking password, or full card details on our own servers.
Payment information may be collected and processed directly by the payment gateway according to their own security and privacy policies.
5. Why We Collect Your Information
We may use your personal information for the following purposes:
To process and deliver your orders.
To confirm payments.
To send order updates.
To provide customer support.
To handle exchange, replacement, cancellation, or complaint requests.
To verify customer identity where required.
To detect fraud, misuse, or suspicious activity.
To improve website performance and customer experience.
To send promotional messages, offers, product updates, and marketing communication, where permitted.
To run advertising and retargeting campaigns.
To understand customer preferences and shopping behaviour.
To comply with legal, tax, regulatory, and business obligations.
To maintain records for accounting, audit, dispute resolution, and legal purposes.
6. Marketing Communication
Zilverix may send promotional communication through:
Email.
SMS.
WhatsApp.
Phone calls, where required.
Social media ads.
Retargeting ads through platforms such as Meta and Google.
Promotional messages may include new launches, discounts, offers, gifting campaigns, styling suggestions, product care reminders, and brand updates.
You may opt out of promotional communication by using the unsubscribe option where available or contacting us at care@zilverix.com.
Even if you opt out of promotional communication, we may still send transactional messages related to your order, payment, delivery, exchange, replacement, cancellation, or support request.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse traffic, and show relevant ads.
We may use tools such as:
Google Analytics.
Meta Pixel.
Advertising pixels.
Website analytics tools.
Session cookies.
Marketing cookies.
Performance cookies.
For more details, please read our Cookie Policy.
8. Sharing of Information With Third Parties
We may share necessary customer information with trusted third parties for business and service purposes, including:
Payment gateways such as Razorpay.
Shipping and logistics partners such as Shiprocket and courier companies.
Website hosting providers.
Marketing and advertising platforms such as Google and Meta.
Email, SMS, and WhatsApp communication service providers.
Analytics providers.
Customer support tools.
Legal, accounting, tax, or compliance professionals.
Government authorities, if required by law.
We share only the information necessary for the relevant purpose.
9. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no website, online transmission, payment system, or digital storage method is completely secure. By using our website, you understand and accept the risks associated with online data transmission.
10. Data Retention
We may retain your personal information for as long as necessary for:
Order processing.
Customer service.
Legal compliance.
Tax and accounting records.
Fraud prevention.
Dispute resolution.
Business analysis.
Marketing records, unless you opt out.
Any other lawful business purpose.
When information is no longer required, we may delete, anonymise, or securely store it as per business and legal requirements.
11. Your Rights
Subject to applicable law, you may contact us to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain information, where legally permissible.
Withdraw consent for optional marketing communication.
Raise a privacy-related grievance.
Ask questions about how your data is used.
To exercise these rights, contact us at care@zilverix.com.
Please note that certain information may be retained if required for legal, tax, fraud prevention, dispute resolution, or business record purposes.
12. Children’s Privacy
Zilverix is intended for customers who are legally capable of entering into a contract.
If a minor uses our website, it should be done under the supervision and consent of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent. If you believe a minor has provided us information without proper consent, please contact us.
13. Third-Party Links
Our website may contain links to third-party websites, payment gateways, delivery tracking pages, social media platforms, or external services.
Zilverix is not responsible for the privacy practices, content, terms, or security of third-party websites.
Customers are advised to read the privacy policies of third-party websites before using them.
14. Changes to Privacy Policy
Zilverix may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our website after policy updates means you accept the revised Privacy Policy.
15. Privacy Contact
For privacy-related concerns, contact:
Email: care@zilverix.com
Phone / WhatsApp: 8978692108
For grievance matters:
Grievance Officer: Azbin Rabi Badesab
Email: azbinrabi5253@gmail.com
Phone: 8978692108