Last Updated: 24 June 2026
Welcome to Zilverix. We are committed to delivering your 925 sterling silver jewellery safely, securely, and in a premium condition. Please read this Shipping & Delivery Policy carefully before placing an order on our website.
This policy applies to all orders placed through Zilverix.
1. Business Details
Brand / Legal Name: Zilverix
Business Type: Proprietorship
Registered Business Address: Shop No. 1/162, Main Bazar, Gandhi Chowk, Nandyal, Andhra Pradesh, India – 518501
Customer Support Email: care@zilverix.com
Phone / WhatsApp: 8978692108
Support Hours: 10:00 AM to 5:00 PM
2. Shipping Coverage
Zilverix currently ships orders across India.
At this time, we do not offer international shipping. Orders can only be delivered to serviceable pin codes within India.
If your location is not serviceable by our courier partners, we may contact you for an alternate delivery address or cancel the order and process the applicable refund, if any.
3. Order Processing Time
Once your order is successfully placed and payment is confirmed, we generally process the order within 8 to 12 hours.
During high-demand periods, festive seasons, sale periods, product launches, or unexpected operational delays, processing may take slightly longer. In such cases, we will make reasonable efforts to keep you informed.
4. Estimated Delivery Time
The estimated delivery time is usually 5 to 8 days from the date of dispatch, depending on your delivery location, courier availability, and pin code serviceability.
Please note that delivery timelines are estimates and may vary due to factors beyond our direct control, including courier delays, weather conditions, public holidays, strikes, lockdowns, natural events, incorrect address details, or other logistical issues.
5. Shipping Charges
Zilverix currently offers free shipping on orders across India.
There are no standard shipping charges for prepaid orders placed through our website.
If any special shipping service, express delivery, or additional delivery charge is introduced in the future, the charges will be clearly displayed before checkout.
6. Courier Partners
We ship orders through major courier partners in India and logistics service providers such as Shiprocket and other trusted delivery networks.
The courier partner for your order may depend on your pin code, location, order value, and serviceability.
7. Order Tracking
Once your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or on your order page, depending on the available system updates.
You can use the tracking details to check the shipment status directly with the courier partner.
Please allow some time for tracking information to update after dispatch, as courier systems may take a few hours to reflect the latest status.
8. Cash on Delivery
Cash on Delivery is currently not available on Zilverix.
We currently accept prepaid orders through available online payment methods such as UPI, debit cards, credit cards, net banking, and wallets.
If Cash on Delivery is introduced in the future, additional charges or order confirmation steps may apply.
9. Delivery Attempts
Our courier partner will attempt delivery at the address provided by the customer.
If the customer is unavailable, unreachable, or the address is incorrect or incomplete, the courier partner may attempt delivery again as per their internal policy.
If delivery fails due to customer unavailability, incorrect address, wrong phone number, refusal to accept delivery, or non-response, the order may be returned to Zilverix.
In such cases, any re-shipping charges, reverse logistics charges, or other applicable delivery charges may be borne by the customer depending on the situation.
10. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including:
Full name
Complete address
Landmark, if required
City
State
PIN code
Correct phone number
Zilverix will not be responsible for delivery delays, failed delivery, or return-to-origin issues caused by incorrect or incomplete address details provided by the customer.
If you notice an error in your address after placing the order, please contact us immediately at care@zilverix.com or WhatsApp us at 8978692108.
Address changes may only be possible before the order is shipped.
11. Package Condition at Delivery
We make reasonable efforts to ensure that every order is packed securely in suitable jewellery packaging, such as a jewellery box or pouch, along with relevant product materials where applicable.
Before accepting delivery, customers are advised to check whether the outer package appears damaged, opened, tampered with, or unusually repacked.
If the package appears heavily damaged or tampered with, please take photos or videos before opening it and contact us immediately.
12. Damaged, Missing, or Wrong Product Claims
If you receive a damaged product, wrong product, or find any item missing from your order, you must contact Zilverix within 24 hours of delivery.
For such claims, an unboxing video is mandatory. The video should clearly show the sealed package being opened from the beginning without cuts, edits, pauses, or interruptions.
Claims without a proper unboxing video may not be accepted.
You can report the issue by contacting us at:
Email: care@zilverix.com
WhatsApp: 8978692108
Once we receive your complaint and supporting proof, our team will review the case and guide you regarding replacement or further resolution as per our Exchange, Replacement & Cancellation Policy.
13. Delivery Delays
Although we try our best to deliver every order within the estimated delivery timeline, delays may sometimes happen due to circumstances outside our control.
These may include:
Courier delays
Weather conditions
Festival rush
Public holidays
Transport issues
Natural events
Incorrect customer details
Remote location serviceability
Unexpected operational delays
Zilverix will not be liable for delays caused by courier partners or external circumstances, but we will assist you in tracking and resolving the issue wherever possible.
14. Orders Returned to Zilverix
An order may be returned to Zilverix if:
The customer is unavailable
The address is incorrect or incomplete
The phone number is unreachable
The customer refuses delivery
The location becomes unserviceable
The courier is unable to complete delivery
If your order is returned to us, our team may contact you for further action.
Depending on the reason for return, re-shipping charges or reverse logistics charges may be applicable.
15. Cancellation Before Shipping
Customers may request order cancellation within 6 hours of placing the order, provided the order has not been shipped.
Once an order is shipped, it cannot be cancelled.
For prepaid orders cancelled before shipping, the eligible refund will be processed to the original payment method as per our cancellation and refund terms.
If the order has already been shipped and the customer refuses delivery or requests cancellation after dispatch, applicable shipping or reverse logistics charges may be deducted where applicable.
16. No International Delivery
Zilverix currently delivers only within India.
We do not accept international orders or ship products outside India at this time.
17. Customer Support
For shipping-related questions, tracking help, delivery concerns, or damaged package claims, you may contact us at:
Email: care@zilverix.com
Phone / WhatsApp: 8978692108
Support Hours: 10:00 AM to 5:00 PM
We usually respond within 24 to 48 hours.
18. Grievance Officer
For unresolved complaints or formal grievances, you may contact:
Grievance Officer: Azbin Rabi Badesab
Email: azbinrabi5253@gmail.com
Phone: 8978692108
We aim to acknowledge complaints within 48 hours and work towards resolving them within the applicable timeline.
19. Policy Updates
Zilverix reserves the right to update, modify, or change this Shipping & Delivery Policy at any time without prior notice.
Any changes will be posted on this page with an updated “Last Updated” date. Customers are advised to review this policy periodically before placing an order.
By placing an order with Zilverix, you agree to the terms mentioned in this Shipping & Delivery Policy.