You can reach us through email or WhatsApp for any order, product, delivery, exchange, or payment-related help.

Email: care@zilverix.com
Phone / WhatsApp: 8978692108
Support Hours: 10:00 AM to 5:00 PM

We usually respond within 24 to 48 hours. To help us solve your issue faster, please share your order ID, registered phone number, and a clear description of your concern.

Yes. Zilverix sells 925 sterling silver jewellery, including silver, gold-plated silver, rose-gold-plated silver, oxidized silver, and rhodium-plated silver jewellery.

Our products come with a 925 hallmark or stamp wherever applicable, along with an authenticity card or certificate. Some very small or delicate designs may have a tiny stamp placed in a less visible area due to design limitations.

When you buy from Zilverix, you are not buying ordinary artificial jewellery. You are choosing real sterling silver crafted for daily wear, styling, and meaningful gifting.

Silver is a precious metal, and it may naturally oxidize over time when exposed to air, moisture, sweat, perfume, chemicals, or improper storage. This is normal for sterling silver and does not mean the product is fake.

To keep your jewellery shining for longer, avoid water, perfume, sweat, sanitizer, lotion, and chemicals. Store it in the Zilverix pouch or box after use and gently wipe it with the polishing cloth provided.

We do not offer an anti-tarnish warranty, but our jewellery is made to give long-lasting shine with proper care.

We ship orders across India. Once your order is confirmed, it is usually processed within 8 to 12 hours.

Estimated delivery time is generally 5 to 8 days from dispatch, depending on your location, courier serviceability, and logistics conditions.

Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or your order page.

Zilverix does not offer general returns because jewellery is a personal-use product.

However, we may allow an exchange or replacement in eligible cases such as wrong product, damaged product, missing item, or verified manufacturing defect.

To request an exchange or replacement, you must contact us within 24 hours of delivery. The product must be unused, unworn, undamaged, and returned with original packaging, authenticity card, polishing cloth, tags, and invoice.

Some products such as nose pins, earrings, toe rings, body-piercing jewellery, hygiene-sensitive items, sale products, and discounted products may not be eligible for exchange unless received damaged or wrong.

Please contact us within 24 hours of delivery at care@zilverix.com or WhatsApp us at 8978692108.

For damaged, wrong, or missing product claims, a proper unboxing video is mandatory. The video must start before opening the package and should clearly show the sealed package, shipping label, opening process, and all items received.

Claims without a clear, continuous, unedited unboxing video may not be accepted.

Once we verify the issue, we will guide you regarding replacement or further resolution.

You can request cancellation within 6 hours of placing the order, only if the order has not been shipped.

Once the order is shipped, it cannot be cancelled. If the order has already been dispatched and the customer refuses delivery or requests cancellation after shipping, applicable shipping or reverse logistics charges may be deducted where applicable.

For cancellation requests, contact us immediately at care@zilverix.com or WhatsApp 8978692108 with your order ID.

We currently accept prepaid online payments through:

UPI
Debit cards
Credit cards
Net banking
Wallets

Payments are processed through trusted payment partners such as Razorpay. Zilverix does not store your card number, CVV, UPI PIN, or net banking password.

Cash on Delivery is currently not available.

If your payment fails but the amount is deducted, please contact us with your transaction ID, payment screenshot, registered phone number, and order details. Such issues are usually reviewed and resolved within 7 to 10 working days, depending on the bank or payment gateway.