Effective date: [09 September 2026]
Who handles your information
Badesab Azbin Rabi, trading as ZILVERIX, operates www.zilverix.com and is responsible for the customer information we collect for our store. Our address is ZILVERIX, Sana Jewellers, Shop No. 1/162, Main Bazar, Gandhi Chowk, Nandyal, Andhra Pradesh 518501, India.
Privacy requests: care@zilverix.com or WhatsApp +91 9110750187. Our store uses WordPress and WooCommerce. Payment and messaging providers have separate privacy notices for their services.
Information we collect and its purpose
We collect information appropriate to your interaction with us:
- Name, email, phone number, billing and delivery addresses to fulfil orders, issue records, arrange delivery and communicate about the purchase.
- Account details and authentication information to create, secure and maintain a customer account when you choose to register.
- Products ordered, sizes, order history, payment status, advance and delivery-payment amounts, and transaction references to manage orders, accounting, refunds and disputes.
- Messages, complaint details and relevant photographs or videos that you send so we can answer a question or investigate an issue.
- UPI ID or bank details supplied for an approved COD refund, solely to verify, execute and record that refund.
- Technical and session information, such as IP address, browser/device information and cart/session cookies, to operate the store, prevent abuse and diagnose problems.
We use order records for basic store reporting and service improvement. We do not sell or rent customer information or disclose it for another business’s independent marketing. We do not use order contact details for unrelated promotional messages under this policy.
Payments and necessary service providers
Prepaid payments are processed through Razorpay and its payment partners. We receive the order-related payment information needed to confirm payment, manage refunds and resolve disputes. Our store does not need your full card number, CVV, payment password or PIN for those purposes. Do not send them to support.
To provide the service, relevant information must be processed by service providers. This can include:
- Razorpay, banks and payment services for payment verification, refunds, fraud prevention and related regulatory duties.
- Couriers and shipping providers for delivery, COD balance collection and returns, using necessary recipient, address, contact, shipment and collection-amount details.
- Hosting, security, website-support and transactional-email providers for operating the store and sending order messages.
- WhatsApp Business and its service infrastructure when you communicate with us there or receive an order alert through that channel.
We limit disclosures to what is needed for the stated purpose and use appropriate arrangements with providers where required.
We may also disclose relevant information where lawfully required by a regulator, court or other competent authority, or as reasonably necessary to investigate fraud, protect rights or resolve a dispute. Any additional disclosure requiring consent will be explained before that consent is requested.
Razorpay’s privacy notice is available at https://razorpay.com/privacy-policy/. WhatsApp’s privacy notice is available at https://www.whatsapp.com/legal/privacy-policy.
Cookies and analytics
Our store uses cookies and similar session tools for functions such as remembering cart contents, maintaining login sessions and protecting checkout. These functions may not work if essential cookies are blocked in your browser.
Our basic internal store reports use transaction records. Optional behavioural analytics, advertising pixels and remarketing are not treated as essential checkout functions. If we introduce optional tracking, we will describe the tool and purpose and provide any consent or choice required before activating it. We do not use this policy as blanket permission for undisclosed tracking.
Your choices and requests
You can choose not to provide information. We explain when missing information prevents a requested purchase, delivery, account or refund service.
You may contact care@zilverix.com to request access to information you supplied, correct inaccurate details, close an account, request deletion, withdraw consent or raise a privacy concern. We may reasonably verify that the request is yours without asking for unnecessary identity information. We handle requests in accordance with applicable law and explain if a legal retention requirement prevents immediate deletion.
Where collection or sharing requires your consent, we seek it for the relevant purpose. A purchase does not automatically enrol you in promotional messaging. You can ask us to stop WhatsApp alerts and use email or another available channel for essential order communication.
Retention and security
We keep information only for as long as needed for the stated purpose or for applicable accounting, tax, fraud-prevention, dispute and other legal requirements. Account closure does not necessarily delete records we must retain for those purposes. Information no longer needed is deleted or anonymised, subject to lawful retention and backup handling.
We use reasonable safeguards, including controlled access and website security measures. Absolute security cannot be guaranteed. We notify affected persons or authorities about incidents where applicable law requires it.
Some providers may process information outside India. Such arrangements must comply with applicable law and relevant safeguards.
Children
Our customer accounts and purchasing services are intended for adults aged 18 or above. An adult may purchase a gift for a younger recipient using the adult’s own information. We do not knowingly seek accounts or unnecessary personal information from children. If you believe a child has provided information improperly, contact us so we can assess and address it.
Privacy complaints and policy changes
Our privacy contact and grievance officer is Badesab Azbin Rabi, Proprietor and Grievance Redressal Officer, at care@zilverix.com or WhatsApp +91 9110750187. Support hours are Monday to Saturday, 10:00 am–5:00 pm IST. Complaints are acknowledged within 48 hours and redressed within one month, with a reference and a copy of the complaint as recorded.
We may update this policy and publish its effective date. Material changes are brought to your attention where required, and any new use requiring fresh consent is not authorised merely by publishing an amended policy. Rights and complaint routes under applicable law remain available.